Highlights:
- All services, with exception of permanent driver’s licenses and vehicle fitness, are now faceless, according to Delhi Transport Minister Kailash Gahlot.
- Delhi is now the country’s first state or union territory to make all transportation-related services online.
- Maharashtra is also said to be trying out a similar model.
Arvind Kejriwal, the Delhi chief minister, will inaugurate the transport department’s ‘faceless’ services today (i.e., on Wednesday, August 11). Delhi transport minister Kailash Gahlot confirmed the launch earlier this week, saying that this unique effort will allow for people to apply for numerous transportation-related services, such as registering for a learner’s driving license tests, from the comfort of their own homes. People will be able to apply for it and obtain various documents such as registration certificates without having to visit a motor licencing office (MLO), making the process practically ‘faceless.’
However, the Delhi government’s “faceless” transportation services will not allow a person to apply for a permanent driver’s license and a vehicle fitness certificate in similar manner, stated transport minister Kailash Gahlot earlier this week.
“All services except permanent driving license and vehicle fitness are now faceless,” Gahlot told news agency PTI, “which means applicants don’t have to visit transportation authority offices.”
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With ‘faceless’ transportation services, Delhi will become the country’s first state or union territory to bring all transportation-related services online. According to government officials, it will allow customers to save time and money by avoiding the need to physically visit MLOs. Maharashtra is said to be experimenting with a similar model.
Today, Kejriwal is scheduled to inaugurate ‘faceless’ transportation services in Delhi from the IP Estate MLO, and online learning tests have already begun at the Sarai Kale Khan and Vasant Vihar offices. According to officials familiar with the situation, more than 50 persons have received learning licenses so far.
Delhi’s transport minister, Kailash Gahlot, was even seen on Twitter praising a resident who had taken his learner’s license test online. After thanking the applicant, Gahlot added, “You are one of the first in the country to pass this facial recognition enabled E-LL test. Delhiites get true freedom from long queues.”
The Delhi transportation department, for example, has been working on making certain important services available online since February of this year. Duplicate copies of driver’s licenses and registration certificates, as well as change of address, foreign driving permit, and transfer of ownership, were among the services provided.
The majority of transactions at the transport department offices, according to officials, are related to driver’s licenses and registration certificates. According to documents with the state transportation department, almost 1 million transactions were related to driver’s licenses in 2019, while approximately 1.3 million were related to registration certificates.
